PRIVACY POLICY

1. Introduction

This Privacy Policy describes how Social Gaming LLC ("Company", "Yay Casino", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you use our website at https://eng-yaycasino.com/ (the "Website"), our mobile applications, and any other services provided by us (collectively, the "Services").

By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

We collect various types of information to provide and improve our Services to you. This information falls into two main categories: information you provide to us directly and information we collect automatically.

2.1 Information You Provide to Us

When you register an account, make a purchase, participate in a promotion, or contact customer support, we may ask for:

• Identity Data: First name, last name, date of birth, and gender.
• Contact Data: Email address, mailing address, and telephone number.
• Verification Data (KYC): Government-issued identification (e.g., driver's license, passport), proof of address (e.g., utility bill), and social security number (or last 4 digits) for identity and age verification purposes.
• Financial Data: Bank account details, credit/debit card information, or cryptocurrency wallet addresses used for purchases or prize redemptions. Note that we do not store full credit card numbers; payment data is processed by secure third-party payment processors.
• Profile Data: Your username, password, preferences, feedback, and survey responses.

2.2 Information We Collect Automatically

When you access or use our Services, we may automatically collect certain information about your device and usage patterns:

• Device Information: Hardware model, operating system version, unique device identifiers (IMEI, MAC address), and mobile network information.
• Log Data: Internet Protocol (IP) address, browser type, pages visited, time and date of access, and referral URLs.
• Location Data: We collect geolocation data to ensure compliance with state laws and restricted territories regulations. You must allow location services to play games on our Platform.
• Gameplay Activity: Records of the games you play, duration of sessions, game outcomes, and virtual currency transactions.

3. How We Use Your Information

We use the collected information for various business and legal purposes, including:

• Service Provision: To create and manage your account, process Gold Coin purchases, facilitate Sweeps Coin redemptions, and provide customer support.
• Verification and Security: To verify your identity, age, and location; to detect and prevent fraud, money laundering, cheating, and unauthorized access; and to ensure the integrity of our games.
• Personalization: To tailor the content and information that we may send or display to you, offer location customization, and personalized help and instructions.
• Marketing: To send you promotional materials, newsletters, and offers about our Services and partner products (where you have consented to such communications).
• Analytics: To monitor and analyze trends, usage, and activities in connection with our Services for improvement and development purposes.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or government requests.

4. Sharing Your Information

We do not sell your personal information to third parties for their marketing purposes. However, we may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, identity verification (e.g., Veriff, Sumsub), customer service ticketing, email delivery, and hosting services.
• Legal Authorities: Law enforcement, regulators, or other government entities if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Aggregated Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Cookies and Tracking Technologies

We use cookies, beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

• Essential Cookies: Necessary for the website to function (e.g., login sessions, security).
• Performance Cookies: Collect information about how you use our website (e.g., pages visited, errors).
• Functionality Cookies: Allow us to remember choices you make (e.g., language, region).
• Targeting Cookies: Used to deliver advertisements relevant to you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Transmission of sensitive data is encrypted using Secure Socket Layer (SSL) technology.
• Access Control: Restricting access to personal information to employees, contractors, and agents who need to know that information in order to process it for us.
• Regular Audits: Conducting periodic reviews of our data collection, storage, and processing practices.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights and Choices

Depending on your jurisdiction, you may have specific rights regarding your personal information:

• Access and Correction: You may request access to or correction of your personal data by logging into your account settings or contacting support.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Deletion: You may request the deletion of your personal account and data, subject to our legal obligations to retain certain records (e.g., transaction history for AML compliance).
• Marketing Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of our emails or by adjusting your notification settings.

8. State-Specific Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights conferred by the CCPA.
• Do Not Sell/Share: Although we do not sell personal information for money, you have the right to opt-out of the sharing of your personal information for cross-context behavioral advertising.

To exercise these rights, please contact us at [email protected].

9. Children's Privacy

Our Service is strictly for individuals aged 18 and over. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Mailing Address: Social Gaming LLC, 2711 Centerville Road, Suite 400, Wilmington, Delaware, 19808, USA